The J. D. Carton team understands that in order to achieve great customer satisfaction, we must prevent damage to our customer's belongings with damage reduction initiatives. With a product developed by our business partner, we have made great strides in that direction. Stretchwrap was developed and pioneered by Allied Van Lines to prevent damage to our customer's upholstered and leather furniture. This heavy gauge plastic sheeting protects furniture from soilage, rips and stains. Stretchwrap has all but eliminated the most commonly filed damage claim in the industry.
Protecting furniture is not our only goal; we also protect your home with damage reduction processes. A standard on every J. D. Carton & Son move is the use of floor runners, plastic floor guard, banister and wall protection. These products help protect carpet, walls, wood floors banisters and doors from damage.
Each year our team, along with Allied Van Lines, reviews the list of most frequently damaged items. Through examination, study and the implementation of "best practices," we have achieved greater customer satisfaction with a reduction of claims for these items.
Every day our team strives for perfection. On very rare occasions, damage occurs and we strive for a quick claims resolution process. In order to achieve this goal, we have provided online claim filing, or you can request claim forms sent via the U.S. Mail. Of course, our move coordinators can get the process started. We work to resolve claims quickly by offering cash settlements or repairs.Contact J.D. Carton at (973) 536-2424 to learn more about our damage reduction capabilities.